Manager-IT Services @ RMESI

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Job Title : Manager-IT Services
Closing On : Sunday, 03 March 2013
Contact Email : ,

Job Description:

Execution, Delivery and Ownership of Projects with respect to schedules and quality.
Provide effective Management and leadership to a Team of large size.
Build rapport with peers in other RM locations to strengthen delivery capability and transition work to India.
Be a senior point of contact and escalation for stakeholders on matters of Project Delivery, Continual Process improvement, Management and Reporting, Billing and Utilization.
Service Improvement and Strategy – constantly strive to improve the service offering to our customers through technology, online provision, content Management, training etc. including implementation of new services and adapting to our changing business needs.
Agree, monitor and maintain service levels with customers and business owners around the firm through regular reviews.
Acceptance, Integration and Management of all supported technical platforms and products.
Interface internally and with external software/hardware providers.
Exposure in Definition and implementation of effective service delivery processes including escalation, process re-design and implementation.
Expert level Knowledge on Windows Active Directory, Group Policy, DNS and DHC.
Expert in Windows Server 2003/2008 Server Installation, Configuration and Administration, High availability, server virtualization and Exchange server 2003/07/10.
Experience in communicating with Global Customers.
Effective at adapting to urgent requests or unexpected changes in the requirements.
Should have handled windows product support role in the previous assignments.

Preferred Skills:

Should be a Computer Graduate or a Diploma in Engineering with 12 to 15 years of work experience in IT Tech Support.
Other competencies desired are excellent communication skills, both written and verbal, attention to detail and drive for results, good planning, organising and time management skills, good analytical and problem solving abilities with a logical approach.